Privacy Policy

How we collect, use and protect your information

Effective Date: September 20, 2026

Ayden Consulting LLC ("Ayden Consulting," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

This policy applies to aydenconsulting.com and to all services we provide, including our SMS text messaging program.

1. Information We Collect

Information you provide directly

When you submit our contact form, request a consultation, or engage us for services, we may collect:

  • Name
  • Email address
  • Telephone and mobile number
  • Company or organization name
  • The service category you select and the contents of your message
  • Billing and account information for clients under contract

Information collected automatically

When you visit our website, we may collect your IP address, browser type, device type, pages visited, referring URL, and time spent on the site, through cookies and similar technologies.

Information from service delivery

In the course of providing IT, cloud, telephony, and consulting services, we may access technical data about your systems. That information is governed by the confidentiality terms of your service agreement.

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and service requests
  • Deliver, maintain, and support the services you have engaged us for
  • Schedule and confirm consultations and appointments
  • Send service-related notifications, including support ticket updates and maintenance or outage notices
  • Process billing and maintain account records
  • Improve our website and service offerings
  • Comply with legal, tax, and regulatory obligations

3. SMS Text Messaging and Mobile Information

If you provide your mobile number and give consent, we may send you text messages relating to your service requests, support tickets, scheduled appointments, and service notifications. Participation is voluntary and is never a condition of purchasing any product or service.

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at support@aydenconsulting.com or +1 (563) 334 9646.

Full terms governing our SMS program are available in our Terms & Conditions.

4. How We Share Information

We do not sell your personal information.

We may share information only in these limited circumstances:

  • Service providers. With vendors who perform functions on our behalf — such as cloud hosting, messaging delivery, and payment processing — under contractual obligations restricting their use of the information to providing services to us.
  • Legal requirements. When required by law, subpoena, court order, or other legal process, or to protect our rights, safety, or property.
  • Business transfers. In connection with a merger, acquisition, or sale of assets, subject to the protections of this policy.

As stated in Section 3, mobile opt-in data and SMS consent are excluded from all sharing other than with subcontractors performing support services on our behalf.

5. Cookies

Our website uses cookies to maintain functionality and understand how visitors use the site. Most browsers allow you to refuse or delete cookies through their settings. Disabling cookies may affect site functionality.

6. Data Retention

We retain personal information for as long as necessary to provide our services, maintain business records, and comply with legal obligations. When information is no longer needed, we delete or anonymize it.

7. Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, subject to legal retention requirements
  • Withdraw consent to SMS messaging at any time by replying STOP
  • Unsubscribe from email communications using the link in any message

To exercise any of these rights, contact us at support@aydenconsulting.com.

9. Children's Privacy

Our services are directed to businesses and are not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it.

10. Third-Party Links

Our website may link to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes take effect when posted, and the Effective Date above will be revised. Material changes affecting your rights will be communicated where required by law.

12. Contact Us

Ayden Consulting LLC
16192 Coastal Hwy
Lewes, DE 19958
United States

Phone: +1 (563) 334 9646
Email: support@aydenconsulting.com